My new PC has been behaving oddly for the last week or so...running slowly,unable to access certain websites and sometimes my Google Chrome browser would not open up.
Then earlier this evening,I received an alert message from my Total Defense software,saying that my e-mail protection was not active.
When I went to re-enable it,it immediately was disabled.I then called tech support and had to deal with an Indian dude who spoke broken English terribly!
He explored my PC via remote access,followed by him running a special scanning program from their website,which revealed some sort of Trojan virus(but he said I had to contact Microsoft to get rid of it!?
I could not tolerate his heavy Indian accent no longer,so I hung up and decided to deal with it myself.After dealing with tech support,the virus had become more aggressive and completely disabled my Total Defense security program!
I then decided to use Window 8's Refresh function,which is some sort of system recovery action.
It removed some of my programs(which I am in the process of re-installing)..but this method seems to have resolved my problem...though there was still one that remained...as my default browser was altered and I had to use an anti-adware program to eliminate this.
As it turned out,the Trojan infection was caused by a Driver Genius Pro download that I had on a USB stick.Funny thing is though,is that I did not download it...but rather,it was a download from a USB stick my brother had given me.
However though,I never uploaded this program to my PC(as I only uploaded the DVD Fab program that was on the stick)...but apparently,the infected Driver Genius program that happened to be on the same USB stick,made it's way onto my PC.
I'll never really now for certain,exactly how or where from,I got infected...nor will I know why my security program didn't snag & eliminate it...but now that I think about it...I seem to remember getting a warning to scan that USB stick...but none of it made any sense to me,because my borther had this USB stick for a long while...without any problems,so why did I get nailed with the infection and he never did??
I seem to be in the clear & all I have left to do,is to scan my external HD....